How can we help?

Log in to your account, go to Settings > Billing, and click "Update Payment Method." You can add a new card or update your existing one. Changes take effect immediately.

Monthly plans are billed on the same date each month (the date you signed up). Annual plans are billed once per year. You'll receive an email invoice before each charge.

First, check that your phone is connected to power and your internet router. Restart the phone by unplugging it for 30 seconds, then plug it back in. If the issue persists, check your internet connection and contact our support team.

After ordering, we'll send you a configuration email with your SIP credentials. Most Grandstream phones support auto-provisioning — just connect the phone to your network and it will configure itself. Manual setup guides are available in your account dashboard.

Poor call quality is usually related to internet bandwidth or WiFi interference. Try connecting your phone via ethernet cable for best results. Also ensure you have at least 100 kbps upload/download per active call. Restarting your router often helps.

Go to Account Settings > Security and click "Change Password." You'll need to enter your current password and then your new password twice. For security, use at least 8 characters with a mix of letters, numbers, and symbols.

Yes! Business Connect plan supports multiple users and extensions. You can invite team members from the Admin section of your dashboard and assign them different permission levels.

We offer a 30-day return policy on all hardware purchases. Items must be in original condition with all accessories. To initiate a return, contact support with your order number and we'll issue an RMA within 1 business day.

Number porting is available on all plans at no extra charge. Submit a porting request from your dashboard with your current provider's account number and PIN. The process typically takes 5-10 business days.

We offer a 7-day money-back guarantee on all new accounts. If you're not completely satisfied within the first 7 days, contact us for a full refund — no questions asked.